Questions? Call Us: (800) 856 6000

Return Policy

Please call 800-856-6000 within 24 hours if there are any shortages on your invoice. No returns will be accepted after 30 days of invoice date.  You will be given an returned goods authorization number (RGA).  

Returned merchandise must have an RGA on the outside of the box. RGA form must accompany returns.
Please include on all packages: RGA number, and if perishable, mark “Refrigerate upon arrival”.

No credit will be issued for returned product without prior authorization. 
No credit will be given for RGA’s received 60 days or more from issue date.
To receive credit for returns, product must have been purchased direct from Coastal Agricultural Supply.

If you have questions on returns, please contact Cody Lee at 830-372-5560.

Durvet Products Return Policy:
OUTDATED PRODUCT: Coastal Agricultural Supply will give dealers 70 to 95% of the credit depending on product.  

Biological manufacturers policies have precedence over Durvet’s return policy, therefore the following policies will be in place according to that manufacturer, effective immediately and subject to change without notice:

Colorado Serum: Product must be returned within 10 days after expiration date to qualify for credit. Credit will be issued at 70% of the purchase price.

Merck: Product must be returned within 10 days after expiration date to qualify for credit. Outdated product will be credited at 75% of the purchase price. No credit on opened or damaged product. 

Novartis: Product must be returned within 10 days after expiration date to qualify for credit. Outdated product will be credited at 90% of the lowest purchase price of that lot number. No credit on opened, damaged or punctured bottles.

Elanco: Tylan Injection, Tylan Soluble, Micotil: Product must be returned within 60 days after expiration date to qualify for credit. Outdated product will be credited at 70% of the purchase price. No credit on opened or damaged product.

Durvac Cattle Biologicals: Product must be returned within 10 days after expiration date to qualify for credit. Outdated product will be credited at 95%.

Durvet Labeled Biologicals: Product must be returned within 10 days after expiration date to qualify for credit. Outdated product will be credited at percentage of that manufacturer’s policy.

Texas Vet Labs: Product returned in marketable condition on or PRIOR to expiration will receive full credit. Product dated +/- 45 days of expiration will receive 45% credit.
Product exceeding 45 days expiration will not receive credit.

Durvet Labeled DuraMask: Durvet labeled DuraMask products are 100% refundable for defects, excluding normal wear and tear.

Vetericyn/Puracyn Products: Expired Product: For product that is 60 days before and up to 10 days after expiration date. Dating is the last day of the expiration month. Dealers will get a credit up to 90%.  

DAMAGED AND DEFECTIVE PRODUCT:
Examine and check all merchandise upon receipt of order. Please note any visible damages. Notify Coastal Agricultural Supply within 24 hours of receipt.

DURVET LIST OF MANUFACTURER’S RETURN POLICIES  
05 January 2017.  This guideline is subject to change without notice.  
Company/Product Returnable for Outdate Policy
Angel’s Eyes No Non-returnable
Buck Knives No Returns subject to review with prior authorization.  20% handling fee with
exception of defective and warranty returns.
Bimeda No
Durazyme Products No Contact Durvet with problems.
Durvet Labeled Biologicals Yes Days allowed and percentages are based on manufacturer’s return policy.
Durvet Labeled Pesticides No Non-returnable.
Durvet Labeled Pet Products No Non-returnable.
Durvet Labeled Pet Vaccines Yes Within 75 days after expiration at 100%.
Durvet Labeled Pharmaceuticals No Non-returnable.
Durvet Labeled Vitamins No Non-returnable.
Feed Additives No Non-returnable.
First Priority No Non-returnable.
Huvepharma, Inc. No Non-returnable.
Hanford No Non-returnable.
Imu-Tek No Non-returnable.
Ivermectin Products No Non-returnable.
Motomco No Product returned subject to 15% restocking fee. Contact Durvet with problems.
Neogen/ChemTech/Syrvet No No returns without prior authorization from the Neogen Corp.
Norbrook Branded Labeled
Products
Yes Within 75 days post expiration date, return for 80% credit.
Norbrook Private Labeled Product No Non-returnable.
Oral X Yes 75 days after expiration.
Rooster Booster Yes 30 days prior to and 45 days after expiration.
Vet Tek Products No Non-returnable.
Waterbury (Zep Commercial) No No credit without proper return authorization. Must be returned prepaid. 20% handling
fee.  Contact Durvet with problems.
Andover, Animed, Fiebing’s, Four
Paws, German Horse Muffins, Havell, Nutramax, Omega Fields,
Pennfield, Rubbermaid, Sargent’s,
Straight Arrow, Sterling Tech., Stone Mfg., 3M, Vets Plus.
No Contact Durvet with problems.
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